Shipping


Thank you for visiting and shopping at SevenStarCollection.com. Following are the terms and conditions that constitute our Shipping Policy.

                 DOMESTIC SHIPPING POLICY

                     Shipment processing time

    • All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
    • If we are experiencing a high volume of orders, shipments may be delayed by a few days.
    • Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
    • We will update always you if your processing time exceeds 2-3 business days.                                                                              
  • United Arab Emirates: 6 to 39 business days :
            • DHL:6-13 Days
            • UPS:6-13 Days
            • ePacket: 12-20 Days
            • TNT: 7 days
            • FedexExpress: 10-15 days
            • Aramex:19-39 Days
            • EMS:19-39 Days      
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
SevenStarCollection is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages 
SevenStarCollection is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy Our Return & Refund Policy provides detailed information about options and procedures for returning your order.  
 

                        INTERNATIONAL SHIPPING POLICY

We currently ship outside the UAE.
 Shipping times (does not include weekends/ public holidays)

SevenStarCollection partners with major international shipping companies such as DHL, TNT, UPS, ePacket, Aramex and EMS to offer                                                   

1.7-15 working days to Asia

2.10-30 working days to West Euro and Oceania 

3. 30-45 working days to South America and Africa

4. 25 to 60 business days to Rest of the world (tracking system available system).

5. 7 to 27 business days to United Kingdom, USA, Australia, Canada  (tracking system available system) 

  • DHL:7-16 Days
  • UPS:6-13 Days
  • TNT: 7 days
  • ePacket:12-27 Days
  • EMS: 7-27 days                                                                                                                                               
          Shipping Charge

The Shipping is calculated based on the product and your region when you check out.
 How to track my order?
Once the order is placed, our system will send you an email about the order details. You can use tracking number tracking orders from tracking link, using DHL flat rate shipping for convenience (you can find information on flat rate shipping via dhl.com or by clicking here).