FAQs about Orders and Deliveries and the COVID-19 virus
1. Can I place an order? Will SevenStarCollection deliver the package?
Yes, SevenStarCollection's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering items that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual.
Our teams are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship.
2. What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from your orders on SevenStarCollection.com You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You can also sign up to receive notification about your order here.
3. Can I still make returns?
Yes. We are still processing returns. To start a return and learn more about returns, please visit our section Refund policy.
4. Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.
5. What is SevenStarCollection doing to keep customers and employees safe?
We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments.
6. Is it possible to reduce contact with drivers when they deliver my orders?
Yes. SevenStarCollection's delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance.
You can also choose a safe location where the driver can leave your package if you are not able to answer the door. To provide delivery instructions, please go to Your Address Book and select "Add delivery instructions" for the address you want to update.
7. SevenStarCollection still delivering Large and Bulky items?
Yes. SevenStarCollection's delivery partners have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. Out of an abundance of caution, we are also pausing in-home delivery and services until further notice.